Unified inbox
WhatsApp, Instagram, Messenger, TikTok, Telegram, website chat and email in one place for the whole team.
Everything you need to serve your customers
What's available now, and what's coming soon.
Available now
Sarai AI
Answers customers in Palestinian dialect and Arabizi, and hands over to a person when needed.
Tickets from conversations
Number, status, priority, owner, team and request type for every conversation, on a drag-and-drop board.
Leads
Clear stages from new to won, an owner for every lead, and CSV/Excel export.
Saved replies and automation
Arabic saved replies, and rules like: a message with “complaint” → high priority + support team.
Team and roles
Owner, admin and agent; each agent sees their own channels.
Reports and satisfaction
Conversations, first response, resolution time, per-agent performance and customer satisfaction.
Mobile app
Reply to customers from your phone with instant notifications.
Arabic first
A full right-to-left Arabic interface, with English available too.
Coming in the Sarai vision
Coming soon
Products and stock
A catalogue with prices, sizes and quantities that Sarai AI uses in its answers.
Coming soon
Orders
Turn a conversation into an order ready to confirm, and track its status.
Coming soon
Delivery and tracking
Courier integrations that answer “where is my order?” automatically.
Coming soon
Storefront
A professional shop page connected to your conversations and products.
Coming soon
Bookings
Appointments for clinics, salons and services, straight from the chat.
Coming soon
Campaigns
Meta-approved WhatsApp broadcasts to your customers.
Coming soon
Owner mode
The owner reviews the day and approves orders from a single chat.