Data Deletion

1. If you are a customer who messaged a business that uses Sarai

Send your request to [email protected] or to the business itself, and include:

• the name of the business you messaged;
• the phone number for WhatsApp, the account name for Instagram or Facebook, the username for TikTok or Telegram, or an email address.

What happens next:

1. We send you a reference number within 3 business days and may ask you to confirm the account or number is yours (for example, by a message from the same number).
2. We inform the business of the request.
3. We delete your messages, attachments and contact details from that business's account within 30 days and confirm by email. If the business is legally required to keep some data (such as an order invoice), we tell you what remains and why.

2. If you are a business owner or a Sarai user

• Remove a team member: the account administrator can remove any member in Sarai Chat settings.
• Delete the whole account with conversations, contacts, tickets and leads: email [email protected] from the owner's email. We send a reference number, delete the data within 30 days, and it leaves backups within their rotation (6 months at most).
• Before deletion you can ask for a copy of your data.
• We keep only invoice and payment records for the period the law requires.

3. Disconnecting a channel

In Sarai Chat: an account administrator can go to Settings → Inboxes and delete the channel's inbox. This deletes that channel's conversations.

In the platform's own settings: you can also remove Sarai's access there, for example:

• Facebook (Pages): Settings & privacy → Settings → Business integrations → Sarai → Remove. If the Sarai app also appears under "Apps and websites", remove it there too.
• Instagram: Settings → Website permissions → Apps and websites → Sarai → Remove.
• WhatsApp Business: ask us to disconnect the number from Sarai, or remove the Sarai app's access in your Meta Business settings.
• TikTok: in the TikTok app, open Settings and privacy and remove Sarai from the apps connected to your account.
• Telegram: revoke your bot's token in @BotFather.

After a disconnection, Sarai stops receiving new messages from that channel, and we delete the data received through it within 30 days (see section 3 of the Privacy Policy). If you want a copy first, ask us before you disconnect.

4. What a deletion request to Sarai cannot delete

We cannot delete messages on your phone or inside WhatsApp, Instagram, Messenger, TikTok or Telegram, or data held by Meta, TikTok or Telegram or by the business outside Sarai. To delete those, use those services' settings or contact the business.

5. Reference number and status

For every deletion request we send a reference number (for example DEL-20261024-4821). To check status, email [email protected] with the number; we reply with its status: received, in progress, or deleted.

6. Contact

Privacy and data: [email protected]
Sarai Technologies Private Shareholding Company · Companies Registry no. 565053154 · Ramallah, Palestine